FAQs

Creating an account is easy! Click on the Sign-Up button at the top right corner of our website (or on the left navigation side for mobile), fill in your details, and you’re all set. With an account, you can track your orders, save your information for faster checkout, and view your order history.

Unfortunately, each of our items is made-to-order, which means we are unable to accept exchanges at this time. This allows us to reduce waste and ensure each product is made specifically for you. If you have any issues with your order, please reach out to us, and we’ll do our best to help! Refer to our Refund policy for more information at : https://wyldrose.com/policies/refund-policy

At ‘wyldrose’, we strive for your satisfaction. If your item arrives damaged or there is a manufacturing error, we offer a free replacement or a refund. Please contact us at hello@wyldrose.com immediately within 14 calendar days after receiving your damaged or defective item to request a return, with photos of the issue, and we’ll arrange for a replacement or a refund at no additional cost. Please note that we do not support returns or exchanges for items ordered in the wrong size of color, or if you simply change your mind. We encourage you to check the product details carefully before making a purchase to ensure you’re happy with your selection. Refer to our Refund policy for more information at : https://wyldrose.com/policies/refund-policy

Yes, we offer international shipping all the way from US suppliers except for certain items! We currently ship to the U.S., and most of our products to many other countries internationally. Shipping times and costs will vary depending on your location. You can view the exact shipping options and rates at checkout.

You can contact us by filling up the form below or via email at hello@wyldrose.com. We aim to respond to all inquiries within 3 business days.

Once your order is shipped, you’ll receive an email with a tracking number to track your package.

Typically, shipping times depend on your location: • U.S.: 3–5 business days. • International: 10–30 business days. Please note that shipping times are estimates and may vary due to customs or other delays. You’ll receive a tracking number once your order has shipped. We’re doing our best to deliver it promptly for you.

Please make sure you tracked your order using the tracking number provided in your e-mail once it is ready for shipment. If problem persist, please drop us an e-mail at hello@wyldrose.com

Shipping costs depend on the destination and the size of your order. Shipping rates will be calculated during checkout.

If your item arrives damaged or there is a manufacturing error, we offer a free replacement or a refund. Please contact us at hello@wyldrose.com immediately within 14 calendar days after receiving your damaged or defective item to request a return, with photos of the issue, and we’ll arrange for a replacement or a refund at no additional cost. Refer to our Refund policy for more information at : https://wyldrose.com/policies/refund-policy

At checkout, there will be a field to enter your discount code. Simply type the code and click Apply. If the code is valid, the discount will be reflected in your total before payment.

We’re sorry to hear your payment didn’t go through! Here are a few steps that may help resolve the issue: 1. Check your payment details – Ensure that your card or PayPal account details are entered correctly. 2. Confirm available funds – Make sure you have enough funds in your account or that your payment method is linked correctly. 3. Verify with PayPal – Sometimes PayPal has security checks that may prevent a transaction from processing. Log in to your PayPal account to see if there are any alerts or holds, or contact their support directly for assistance. 4. Try a different payment method – If possible, consider using another credit or debit card connected to your PayPal account. If you continue to have issues, feel free to reach out to our customer support team at hello@wyldrose.com. We’re here to help!

We accept Apple Pay, AMEX, Visa, Mastercard and Paypal. USING PAYPAL ACCOUNT : You can securely pay using your PayPal balance, linked bank account, or major credit and debit cards without needing a PayPal account.

At this time, we do not offer customization options for individual orders. However, we are constantly updating our collections, so stay tuned for future possibilities!

When measuring the length of t-shirts or other upper body garments, the measurement typically starts from the highest shoulder point (HSP or HPS) down to the hem. For the width, it’s usually measured across the chest area from armpit to armpit. Refer images at the top of this FAQ page to help explain it better.

Our clothing items range from XS to 5XL, depending on the product. You can find specific size charts on each product page to help you select the perfect fit.

Due to the nature of the manufacturing process, there may be slight size variations. Our t-shirts, sweatshirts, and hoodies may vary by ±1.5 inches from the listed measurements. We recommend checking our size chart to find your best fit!

Absolutely! At Wyldrose, we’re always looking for ways to grow and evolve. Based on demand and customer feedback, we plan to launch exciting new collections in the future. We love hearing from our community, so if you have any ideas or suggestions for products you’d like to see, feel free to reach out to us at hello@wyldrose.com. Your input helps shape the future of Wyldrose! Stay tuned for updates by following us on social media and signing up for our newsletter. 🌹